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Browsing Tag: #emergency
Holidays, full moon, too much alcohol. What do these things have in common? All make for a busy night at 911 dispatch. So it was no surprise to me that I have two friends from that past life who made a little Facebook post about it. One relived a traumatizing suicide call and the other just cautioned us to be careful this weekend. I look for more posts from other former coworkers soon. You know, a ripple effect as we all think about our own experiences behind the headset. Holidays always bring out the crazy in people, and the call volume is definitely up. And therefore, the memories. Of course I have my own demons, and ghosts of calls that rattle in my head from time to time. If you could hear the screaming, you would understand why I’ll never swing my leg over another motorcycle. If you could hear the incessant ringing, you’d know why I exercise extreme caution at the Pleasant Hill and Chapman Highway intersection. And if you could hear the gasping sobs, you’d know why I am so adamantly against narcotics. You see, when you do something stupid, and you pay for it with your life, it doesn’t just affect you. That’s a very selfish thought. Of course it affects your family, your friends, the people you work with. But it also affects the paramedics who work your body, the police who have the grueling task of interviewing witnesses, the firefighters…
“Good Lord willin’ and the creek don’t rise.” Well, guess what? It’s official. I have risked my life for books. I didn’t aim to, just for clarification. The news will scare you to death if you watch it. That’s why I don’t watch it. They’re always Chicken Little when it comes to weather. Every windy day is impending tornadoes, every snowflake is a blizzard, and every raindrop is a flood. And if the sun is shining, the pollen count is lethal and the UV rays are gamma lasers. Impending disasters at every turn. So I just do my own thing. I have a weather porch. It’s like a weather rock. Never heard of it, you say? Well, here’s how it works: if my porch is wet, it’s raining. If the chairs are blown over, it’s windy (if the chairs are out in the yard, it’s really extra windy). If the concrete is hot, it’s a hot day. If it’s slick, it’s icy. You get the idea. I have 100% accuracy, so you’re welcome to text for current weather. I’m more trustworthy than doppler, I’ll tell ya that. Here’s a link to a weather rope on Amazon. Same concept. https://amzn.to/2SDdZLw So when I stepped outside and the porch was…
November Writing Challenge, Day 8 Dot, dot, dot… I have approximately 779 stories bouncing around in my head right now to elaborate upon. I know that it’s not necessary for me to only tell one, but I don’t want to wear out my welcome. Not everybody has hours upon hours to loiter online reading ramblings of the resident redneck. So let’s get down to it. First of all, I have several prayer requests on my mind. And I know y’all count on me not to get all religious but one of my very-good-oldest-friends in the world lost her dog today. Well, technically it was her husband’s dog first, but she knew Buster from his earliest days. Emme and Buster were buddies when M&M’s relationship was blossoming. (This is also poignant-Emme had a last visit today with her old friend. And this is getting complicated, but the reason she doesn’t live with them is because she was a little short on patience when the girl children came along, so Emme relocated the grandparents farm). Anyway, the children are understandably upset-it’s their first close death experience, I’m sure MBM is distraught, he’s had Buster for like, fifteen years, and M is quite miserable with her own grief plus dealing with the girls’ trauma. So there’s that. Next is a lady I…
Inferno: A place or region that resembles hell. Two weeks ago the community was told that the state’s call record for November 28th had mysteriously vanished without a trace. Sound familiar? I won’t bring national politics into this, but it sounds suspiciously like another time citizens demanded answers that for some reason, couldn’t be supplied. And now we have the EMA director who was in his position for eight years taking a Operations Director position with a construction company. After a lifetime spent in emergency services, this is unheard of. Something tells me he knows the government has failed. He was the one on the phone with the state, pleading with them to issue an evacuation. The call was dropped due to cell phone towers being engulfed by flames and the evacuation warning never came. The state reasons they didn’t want to send citizens deeper into the inferno, which is a reasonable excuse…however, not doing anything proved to be just as lethal. Some people in the community are saying drop it so we can move forward. We’d be glad to, as soon as we know what happened. Or rather, what didn’t happen. How do you make your peace without answers? Regardless of what officials were telling people in the county, one thing is for sure: 911 was handling it the best they could. For all their training, nothing could prepare them for the night…
It is National Disptacher Appreciation week. I didn’t even know there was such a thing, but some of you may see where I occasionally like a post on Diary of A Mad Dispatcher’s page & that’s where I heard about it. Anyhoo, in light of Boston Massachusetts, & West Texas, these unseen people are on my mind a lot. I was a dispatcher for about a year & a half & I can count on one hand all the times I was publicly thanked or appreciated. I didn’t ever expect recognition, but when it came, it warmed my heart, just like it does any one of you in your life for a job well done. So, anyway, my point is, you’re seeing a lot of appreciation for the firemen & policemen & they DO deserve every bit of it, but don’t forget the dispatchers. They are keeping up with several agencies at one time, consisting of several hundred men & women. This is in addition to the regular calls that are coming in for car wrecks, accidental cell phones, heart attacks, what have you. If you’ve ever had to make that call, you know how calm that voice is. You plead with them to get help there quickly. You beg them to tell you what to do for the person in distress. And when the…
Growing up in the South, you will frequently hear the phrase: “Shit hit the fan.” I don’t think I ever truly understood the meaning until I went to work for Sevier County 911 dispatch. And yesterday, shit definitely hit the fan in Sevier County. Y’all all know Ruby’s burned to a crisp in Pigeon Forge on Sunday, which is hard enough to deal with. It’s terrible when it’s a home out in the county, but when it’s high profile business in the middle of town, you have to deal with all the media, too. And then the helicopter crash yesterday afternoon. You think about that. Phone rings, more than likely it’s someone ABSOLUTELY HYSTERICAL because they’ve watched a helicopter fall from the sky & burst into flames. You can’t believe your ears, you hope it’s someone off their meds but then all the phone lines light up at once as the calls pour in from hundreds of eyewitnesses. You might hear screaming from the victims. The trunk lines fill (that’s 7 phone lines with twelve calls apiece for six dispatchers to answer, if I remember correctly) & roll to the Sherriff’s department. Your first dispatcher starts doing what they do- methodically mashing buttons & maintaining a calm demeanor while in a monotone voice delivers the worst news the EMS world will probably hear all day. And from there, it all goes downhill. And by downhill, I actually mean…
For years, I mistakingly believed that “working a double” meant twelve hours. This naïve opinion stemmed from my early retail experience in Pigeon Forge, where the stores were open 9-9. So if I worked open to close, that was “a double”. When I went to work for 911 dispatch, I learned that was not the case. While 12 hours of demanding tourists is enough to kill anybody, it barely holds a flame to spending 16 hours in a 20×20 room with three people tethered to three computers each and a radio system the size of a refrigerator. You don’t get a 30 minute lunch break reprieve in another room, you eat right there at your console with your headset attached. You can go to the bathroom, but you better make it snappy. And that’s the 8 hour days. You don’t work sixteens every day, just the days when weather catches you & your coworkers unaware. Because if you knew a big snowstorm was coming and you didn’t think you could get back, then the county would put you up for the night in some luxury accommodations–the Landmark Inn. It wasn’t the Four Seasons, but it was close to work. And if you got stuck at home, well, the Rescue Squad would be sent to retrieve you. IF they got time, that is. The county has a limited few that are…
