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Browsing Tag: #dispatch
Holidays, full moon, too much alcohol. What do these things have in common? All make for a busy night at 911 dispatch. So it was no surprise to me that I have two friends from that past life who made a little Facebook post about it. One relived a traumatizing suicide call and the other just cautioned us to be careful this weekend. I look for more posts from other former coworkers soon. You know, a ripple effect as we all think about our own experiences behind the headset. Holidays always bring out the crazy in people, and the call volume is definitely up. And therefore, the memories. Of course I have my own demons, and ghosts of calls that rattle in my head from time to time. If you could hear the screaming, you would understand why I’ll never swing my leg over another motorcycle. If you could hear the incessant ringing, you’d know why I exercise extreme caution at the Pleasant Hill and Chapman Highway intersection. And if you could hear the gasping sobs, you’d know why I am so adamantly against narcotics. You see, when you do something stupid, and you pay for it with your life, it doesn’t just affect you. That’s a very selfish thought. Of course it affects your family, your friends, the people you work with. But it also affects the paramedics who work your body, the police who have the grueling task of interviewing witnesses, the firefighters…
Some of you who follow closely are probably confused. First of all, there are technically 40 days of Lent observed. But there at the start, I didn’t take off Sundays, so I’m gonna wind up with 44 days by the time Easter gets here. Also, my last post is day 35. Where did the other days go? Well, sometimes you gotta prioritize. And yesterday, something traumatic happened in our little town, and it bears a blog post. Today was going to be for Paris, and the crippling shock of the loss of Notre Dame. It was truly a marvel. And when something stands the test of time and wars for eight centuries you think it will be around forever. But one spark….just one spark and all the history and beauty will crumble. I can only imagine how paralyzed Parisians feel. And were they scared, too? Did they think it was another terrorist attack? Thank God it wasn’t. And I haven’t heard of any casualties, but I haven’t researched it, either. Today is Wednesday, April 17th. Yesterday, I was sitting at the office with my DC and Engineer when a bunch of sirens cut loose and blasted down the road. They were going so fast I swear the building rocked. Which, in itself, is not unusual. They’re always in a hurry going somewhere. Lots of emergencies in this town. Although from my experience it tends to be…
I hear sirens. I’ve heard sirens all day. I thought I’d long become accustomed to them, growing up on this old curvy road with the ambulance station right across the hill, and then working in a store situated on a main thoroughfare. I hardly notice them anymore. But I did this time, because there were so many of them. And they were so close. And they kept on and on and on. Plus, Shug was gone on a 250 errand. Those seem to be becoming more frequent, as he finds more upgrades he wants to do to his weekend transportation. I sent him a quick text to make sure the sirens weren’t for him. He answered me mercifully quick that he was at his destination, and he had sure enough seen all the fire trucks headed down the highway. For most people, that would be the end of it. They would perhaps utter a prayer for the unfortunate souls requiring the emergency response, but they would get back to their sunshine-y Saturday. But I paused a minute longer, as more sirens joined the cacophony. They were now approaching from all directions. As soon as they arrived onscene, the noise would shut off, only to be replaced with a distant-for-now siren. For a few minutes, there was peace, and then, one by one, the high wail of the ambulance shrieked and tore away. Transporting emergency traffic, I thought. Must be bad. I…
Growing up in the South, you will frequently hear the phrase: “Shit hit the fan.” I don’t think I ever truly understood the meaning until I went to work for Sevier County 911 dispatch. And yesterday, shit definitely hit the fan in Sevier County. Y’all all know Ruby’s burned to a crisp in Pigeon Forge on Sunday, which is hard enough to deal with. It’s terrible when it’s a home out in the county, but when it’s high profile business in the middle of town, you have to deal with all the media, too. And then the helicopter crash yesterday afternoon. You think about that. Phone rings, more than likely it’s someone ABSOLUTELY HYSTERICAL because they’ve watched a helicopter fall from the sky & burst into flames. You can’t believe your ears, you hope it’s someone off their meds but then all the phone lines light up at once as the calls pour in from hundreds of eyewitnesses. You might hear screaming from the victims. The trunk lines fill (that’s 7 phone lines with twelve calls apiece for six dispatchers to answer, if I remember correctly) & roll to the Sherriff’s department. Your first dispatcher starts doing what they do- methodically mashing buttons & maintaining a calm demeanor while in a monotone voice delivers the worst news the EMS world will probably hear all day. And from there, it all goes downhill. And by downhill, I actually mean…
For years, I mistakingly believed that “working a double” meant twelve hours. This naïve opinion stemmed from my early retail experience in Pigeon Forge, where the stores were open 9-9. So if I worked open to close, that was “a double”. When I went to work for 911 dispatch, I learned that was not the case. While 12 hours of demanding tourists is enough to kill anybody, it barely holds a flame to spending 16 hours in a 20×20 room with three people tethered to three computers each and a radio system the size of a refrigerator. You don’t get a 30 minute lunch break reprieve in another room, you eat right there at your console with your headset attached. You can go to the bathroom, but you better make it snappy. And that’s the 8 hour days. You don’t work sixteens every day, just the days when weather catches you & your coworkers unaware. Because if you knew a big snowstorm was coming and you didn’t think you could get back, then the county would put you up for the night in some luxury accommodations–the Landmark Inn. It wasn’t the Four Seasons, but it was close to work. And if you got stuck at home, well, the Rescue Squad would be sent to retrieve you. IF they got time, that is. The county has a limited few that are…
